1. Introduction

This Privacy Policy (the “Policy”) is issued by Banxso Proprietary Limited (“Banxso”), a corporation duly registered under the laws of South Africa (Registration Number: 2021/119980/07; License Number: 37699), with its registered office at 117 Strand Street, Cape Town, 8001. This Policy governs the handling of personal information by Banxso in adherence to the highest standards of privacy and data protection.

2. Scope

References to “we”, “us”, or “our” within this document denote Banxso Proprietary Limited.

3. Applicability

This Policy extends to all individuals (“you” or “your”) who visit our website, or engage with our products or services, encapsulating both clients and prospective clients.

4. Purpose

Herein, we articulate our stringent practices and principles regarding the collection, usage, and safeguarding of your personal information, with the objective of not only complying with but exceeding the mandates of the Protection of Personal Information Act No. 4 of 2013, as amended (“POPIA”).

5. Commitment

Banxso is resolutely committed to protecting your privacy and confidentiality. Acknowledging the legitimate apprehensions about personal data usage and disclosure, we maintain privacy standards in strict conformity with South African legislation, notably POPIA. Should you believe our Policy falls short of your expectations, or if we fail to adhere to our stated Policy, you are encouraged to contact our designated Information Officer and Deputy Information Officers via [email protected].

6. Privacy Assurance

We solemnly pledge not to disclose, sell, or otherwise share your personally identifiable information with third parties, except as explicitly stated in this Policy or as required by law.

7. Consent

By accessing, using, or interacting with our services, you explicitly consent to the collection, use, and disclosure of your personal information as detailed herein.

Personal Information Collection and Utilization

8. Data Collection

We collect personal information, which includes but is not limited to:

• Information automatically collected upon your interaction with our website or applications.
• Directly provided information such as names, contact details, and organizational affiliations.

9. Purpose of Collection

Personal information is amassed with the primary aim of fulfilling requests for services or product orders. Such information may be made accessible to our personnel or designated agents as required to complete your transactions.

10. Data Security and Storage

Your personal data is safeguarded on secure servers, utilized solely for the purposes for which it was collected, barring explicit consent for alternative uses.

11. Marketing and Communication

Personal information collected for marketing purposes is subject to your explicit opt-in consent, with rigorous measures in place to prevent unauthorized third-party access or distribution.

12. Confidentiality and Disclosure

We ensure the confidentiality of all personal information collected, limiting disclosure to authorized personnel involved in the provision of requested services or products.

13. Data Submission Guidelines

Personal data submission is governed by explicit consent, ensuring the rights and privacy of individuals are respected.

14. Use of Information

Collected personal data is employed to fulfill our obligations to you, including service delivery, communication of updates, and administrative notifications.

Cookies and Web Technologies

15. Cookies Utilization

Cookies are employed to enhance user experience, support website functionality, and gather analytics. Users have the option to manage cookie preferences through their browser settings.

Complaints and Dispute Resolution

16. Complaint Handling

We treat complaints with utmost seriousness, adopting a confidential approach to resolve issues in compliance with this Policy and applicable laws.

Data Security and Protection

17. Security Measures

Banxso employs robust security practices to protect personal information against unauthorized access, disclosure, or misuse, in alignment with legal and regulatory requirements.

Governmental and Legal Disclosures

18. Compliance with Legal Obligations

We may disclose personal information to governmental agencies or in response to legal processes as required by law, ensuring such disclosures are made in accordance with statutory obligations.

Prohibition of Personal Information Sale

19. No Sale of Personal Information

In strict adherence to this Policy, Banxso does not sell or commercially exploit personal information.

Rights and Access to Information

20. Review and Amendment of Personal Information

You have the right to review and request amendments to your personal information held by us, subject to identity verification procedures.

Data Retention and Disposal

21. Retention Policy

Personal information is retained for periods necessary to fulfill the purposes outlined in this Policy or as mandated.