Immediate Matrix:
Banxso is aware that a number of its clients may have been negatively affected by dealings connected with a platform called Immediate Matrix. As a leading online trading and investment service provider, we again state that we have no links with Immediate Matrix.
We want to assist any of our clients who may have been affected, and we share here how we will do it and what you need to do if you think you were affected.
Who is Immediate Matrix?
Immediate Matrix has emerged as a sophisticated scheme, abusing the trust and reputation of established financial services firms by redirecting unsuspecting individuals to unrelated platforms, including Banxso.
This online scam, characterized by its deceptive tactics, has misled individuals into believing they were engaging with legitimate investment opportunities, resulting in confusion and financial losses for some.
How did we respond?
When we became aware of what was happening, we conducted a thorough internal investigation. It showed that we had no association to Immediate Matrix. Despite this, Banxso acknowledges the distress and confusion experienced by affected individuals and is taking proactive steps to address their concerns.
Compensation for those who were affected.
Banxso understands the impact this has had on its clients and we want to assist. We will evaluate compensation claims on a case-by-case basis for those who convincingly demonstrate they have been financially impacted due to what Immediate Matrix did to them. This initiative is part of Banxso’s broader commitment to maintaining the highest standards of customer satisfaction and trust.
What else did we do?
Banxso has implemented a range of measures aimed at safeguarding its clients and the integrity of the financial ecosystem, including:
Enhanced Security Measures
Strengthening of security protocols to prevent unauthorized redirections and ensure a secure trading environment.
Public Awareness Campaigns
Launch of educational initiatives and warnings on its homepage and across social media platforms, alerting clients and the public to the risks of scams and how to protect themselves.
Regulatory Collaboration
Close cooperation with regulatory authorities, including the Financial Sector Conduct Authority, to ensure compliance and address any concerns related to the scam.
Legal Actions
Issuance of cease and desist letters through three separate law firms to the server and domain registrar hosting Immediate Matrix, demonstrating Banxso's resolve to combat fraudulent activities.
Client Communication
Direct outreach to the client base via emails and the creation of informative videos, illustrating the scam's mechanics and reinforcing Banxso's non-involvement.
What do you need to do next?
While Banxso has no connection to Immediate Matrix, we feel it is our responsibility to support those affected and reinforce the safety and security of our trading environment.
Banxso encourages anyone who believes they have been impacted by Immediate Matrix to contact our client support team. We will require specific information to help evaluate the claim and determine the next steps.
As Banxso moves forward, we remain committed to enhancing our services, ensuring the highest level of security, and fostering a trading environment where clients can invest with confidence. Through proactive measures and unwavering support, Banxso continues to uphold its reputation as a reliable and client-focused financial services provider.
Please make contact with us at [email protected] so that we can assist you.
